Terms and Conditions

Sales Terms & Conditions

Register Warrenty

1. Sales & Purchase Agreement:
The term 'seller' shall mean Fabrik Etc Pte Ltd and its affiliated companies while the term 'buyer' shall mean the person or a company's organization individual entering into the sales order with the seller.

2. Deposit will be forfeited on cancellation of order.

3. Cheque to be made payable to “Fabrik Etc Pte Ltd”. No official receipt will be issued for cheque payments.

4. Bills not paid will carry an overdue interest of 1.5% per month and Seller reserves all rights to the Title of goods until full payment is made.

5. Any minor site adjustment must be notified to Fabrik Etc Pte Ltd within 7 days from Date of Invoice / Installation or Delivery. Thereafter, our standard transportation & labour and parts will be addaitional charges.

6. Colour shades may vary from different dye lots for fabrics, carpet, blinds and wallcoverings.

All these are not warranted against normal fading, shrinkage or wear. Stretching and / or shrinkage may occur to these fabrics, carpet, blinds and wallcoverings and these may also be due to atmospheric conditions and application area.

7. Scope of Works:

a)  Our offer consists of the supply, delivery and installation of the curtains, blinds, carpets, wallpaper, upholstery in accordance with the specifications of the manufacturer.

b)  Our offer excludes:
i)  Any supply, erection, dismantling and certification of scaffolding and staging required to execute the works. This is deemed to be provided by Buyer.

ii)  Provision of any steel frames, brackets, reinforcement to munting surface etc (to carry a load of approximate 5Kg/M2) for installation of curtains, blinds, shades, etc. If required, this is deemed to be provided by Buyer.

iii)  Necessary control wiring, trunking and power (13amps) / isolator points (20amps) for motorized window curtains and blinds.

iv)  Most roller shades more than 2500mm width and 2500mm height must be welded.

8. Safety:
In compliance with the Workplace Safety and Health (WSH) Act, no job will be carried out should it poses danger to installer.

9. Progress payment:
Seller reserves the right to suspend delivery or installation work when payment is overdue. Buyer will be liable for the cost of delay.

10. Exchange or refund :
Non-exchangeable or non-refundable for goods installed or delivered.

11. Changes after confirmation:
Request for changes of quality or specifications for confirmed order are not allowed. However, Seller may accept such request in writing and is subject to additional charges.

12. Damaged goods :
In the event of any damage arising from installation, Seller's responsibility shall be limited to the replacement of the goods damaged.

13. Additional charges:
Carpet installation - Exclude shifting & disposal of existing flooring, shifting of furniture, cleaning of site, floor leveling, alteration of door. (Surface protection by PVC film is $2.00/sqm)

Blind installation - Exclude cost to alter or reinforce ceiling to secure for blind installation. Ceiling height exceeds 12 ft is subject to extra charges.

Export price does not include packing & accessories

14. Overtime rate: Normally at 2 times. However, as for public holiday and late night work at 3 times.

15. Wastage:
Seller reserves the right to add cost of wastage in the final price.

16. Warranty:
All applicable Warranty is an integral part of the Terms and Conditions of Sales. (please refer to Warranty web section)

All warranty must be online registered within 14 days from date of delivery.

17. Storage charges:
Delivery must be made within 2 weeks from date of purchase. Otherwise storage at 2% per month on goods value will be charged. Seller reserves all rights to the good and also to dispose the goods. Any Deposit will be forfeited.

15. Force majeure :
Seller is not responsible for any uncontrollable and disrupt event (such as natural disaster) that causes non- fulfillment of this contract.

Warranty for Hunter Douglas Products:

Register Warrenty

1. This warranty certificate must be presented to our service personnel for verification each time when warranty service or claim is required.
When you request for service, kindly supply the following information:

  • Full Name and address
  • Invoice and Certificate Number
  • Telephone number and Description of symptom
  • Faulty product serial number

2.This warranty shall only be applicable for systems which are sold in the Singapore.  Warranty will be void if goods are brought out of Singapore.

3.This warranty shall immedaitely cease and become void if:

  • Unauthorized repair, tampering, alteration or modification is made to the product
  • Product’s serial number has been altered, removed or made illegal
  • Product is upgraded from its stated purpose as described in instruction manual, without prior written consent of Fabrik Etc Pte Ltd
  • Operation outside the product’s environment specification including life cycle

4.This warranty does not cover the following:

  • Fabrics
  • Damages resulting from the accidents, misuse, negligence, and improper installation or any manner of tampering, losses, damages, drop of product, normal wear and tear.
  • Usage of wrong electrical supply / voltage / wiring
  • Any manner contrary to the instruction contained in operationg instruction of the product
  • Product without our Brand Label
  • Improper setting of remote control by user
  • Direct and / or Indirect, consequential loss or damage to user’s property howsoever caused by product (good condition or faulty motor)
  • Damage caused by act of nature (extreme weather, lightning, flood, fire, etc..)

5.Fabrik Etc Pte Ltd and Hunter Douglas Singapore Pte Ltd (HDSPL) reserve the right to replace the product or its defective part with either new or refurbished spare part or product.

6.Fabrik Etc Pte Ltd and (HDSPL) will charge a test fee if the motor which a claim is made on was found on examination to comply with published specs.

7.Any replaced old parts are not returnable.

8.The warranty must not be defaced or altered in any way.  The warranty card is irreplaceable in the eveny of loss.

9.Fabrik Etc Pte Ltd and (HDSPL), Window Fashions Division, hereby certify that all Hunter Douglas products of whatever design are free from any manufacturing defects and any other defects in materials and workmanship for a period of two (2) yerasfrom the date of delivery.  Should any defects occur within the abovesaid period, HDSPL shall subject to the terms herein, at its option either repair or replace any such defective parts of the Hunter Douglas products free of costs without any other indemnity relating to the consequential damages.

  • Products and its parts free of charge but
  • All transportations, delivery, handling, scaffolding and labor expenses are chargeable to customers

10. Operating hours / Charges :
Monday to Friday 10am to 5pm
Transport per trip = $80.00
Labour charges per item = $50 - $200 (depending on complexity and tediousness of work)
Scaffolding charges (supply and install) = $250 per trip
Overtime rate: Normally at 2 times.  However, as for public holiday and late night work at 3 times.

11.Warranty and Terms and Conditions of Sales:
All applicable Warranty is an integral part of the Terms and Conditions of Sales. (please refer to Terms and Condition of Sales web section)
This warranty shall exclude all other warranties and guarantees, expressed or implied other than mentioned above.

Warranty for Somfy Motor:

Register Warrenty

1. This warranty certificate must be presented to our service personnel for verification each time when warranty service or claim is required.
When you request for service, kindly supply the following information:

  • Full Name and address
  • Invoice and Certificate Number
  • Telephone number and Description of symptom
  • Faulty product serial number

2. This warranty shall only be applicable for systems which are sold in the Singapore.  Warranty will be void if goods are brought out of Singapore.

3. This warranty shall immedaitely cease and become void if:

  • Unauthorized repair, tampering, alteration or modification is made to the product
  • Product’s serial number has been altered, removed or made illegal
  • Product is upgraded from its stated purpose as described in instruction manual, without prior written consent of Fabrik Etc Pte Ltd
  • Operation outside the product’s environment specification including life cycle

4. This warranty does not cover the following:

  • Fabrics
  • Damages resulting from the accidents, misuse, negligence, and improper installation or any manner oftamper, losses, damages, drop of product
  • Wear and tear such as corrossion and stains.
  • Usage of wrong electrical supply / voltage / wiring
  • Any manner contrary to the instruction contained in operationg instruction of the product
  • Product without our Brand Label
  • Improper setting of remote control bt user
  • Direct and / or Indirect, consequential loss or damage to user’sproperty howsoever caused by product (good condition or faulty motor)
  • Damage caused by act of nature (extreme weather, lightning, flood, fire, etc..)

5. Fabrik Etc Pte Ltd reserve the right to replace the product or its defective part with either new or refurbished spare part or product.

6. Fabrik Etc Pte Ltd will charge a test fee if the motor which a claim is made on was found on examination to comply with published specs.

7. Any replaced old parts are not returnable.

8. The warranty must not be defaced or altered in any way.  The warranty card is irreplaceable in the eveny of loss.

9. Somfy Motor is subject to 5 years warranty from date of issue with address indicated on the invoice.  Should any defects occur within the abovesaid period, Fabrik Etc shall subject to the terms herein, at its option either repair or replace any such defective parts free of costs without any other indemnity relating to the consequential damages.

  • Motor and its parts free of charge but
  • All transportations, delivery, handling, scaffolding and labor expenses are chargeable to customers

10. Operating hours / Charges :
Monday to Friday 10am to 5pm
Transport per trip = $80.00
Labour charges per item = $50 - $200 (depending on complexity and tediousness of work)
Scaffolding charges (supply and install) = $250 per trip
Overtime rate: Normally at 2 times.  However, as for public holiday and late night work at 3 times.

11. Warranty and Terms and Conditions of Sales:
All applicable Warranty is an integral part of the Terms and Conditions of Sales. (please refer to Terms and Condition of Sales web section)
This warranty shall exclude all other warranties and guarantees, expressed or implied other than mentioned above.

Warranty for i-One Motor:

Register Warrenty

1. This warranty certificate must be presented to our service personnel for verification each time when warranty service or claim is required.
When you request for service, kindly supply the following information:

  • Full Name and address
  • Invoice and Certificate Number
  • Telephone number and Description of symptom
  • Faulty product serial number

2. This warranty shall only be applicable for systems which are sold in the Singapore.  Warranty will be void if goods are brought out of Singapore.

3. This warranty shall immedaitely cease and become void if:

  • Unauthorized repair, tampering, alteration or modification is made to the product
  • Product’s serial number has been altered, removed or made illegal
  • Product is upgraded from its stated purpose as described in instruction manual, without prior written consent of Fabrik Etc Pte Ltd
  • Operation outside the product’s environment specification including life cycle

4. This warranty does not cover the following:

  • Fabrics
  • Damages resulting from the accidents, misuse, negligence, and improper installation or any manner oftamper, losses, damages, drop of product
  • Wear and tear such as corrossion and stains.
  • Usage of wrong electrical supply / voltage / wiring
  • Any manner contrary to the instruction contained in operationg instruction of the product
  • Product without our Brand Label
  • Improper setting of remote control bt user
  • Direct and / or Indirect, consequential loss or damage to user’sproperty howsoever caused by product (good condition or faulty motor)
  • Damage caused by act of nature (extreme weather, lightning, flood, fire, etc..)

5. Fabrik Etc Pte Ltd reserve the right to replace the product or its defective part with either new or refurbished spare part or product.

6. Fabrik Etc Pte Ltd will charge a test fee if the motor which a claim is made on was found on examination to comply with published specs.

7. Any replaced old parts are not returnable.

8. The warranty must not be defaced or altered in any way.  The warranty card is irreplaceable in the eveny of loss.

9. i-One Motor is subject to 7 years warranty from date of issue with address indicated on the invoice.  Should any defects occur within the abovesaid period, Fabrik Etc shall subject to the terms herein, at its option either repair or replace any such defective parts free of costs without any other indemnity relating to the consequential damages.

  • 1st year : On site and parts free of charge
  • 2nd to 5th year : parts at 50% discount
  • From 2nd to 7th year: All transportations, delivery, handling, scaffolding and labor expenses are chargeable to customers

10. Operating hours / Charges :
Monday to Friday 10am to 5pm
Transport per trip = $80.00
Labour charges per item = $50 - $200 (depending on complexity and tediousness of work)
Scaffolding charges (supply and install) = $250 per trip
Overtime rate: Normally at 2 times.  However, as for public holiday and late night work at 3 times.

11. Warranty and Terms and Conditions of Sales:
All applicable Warranty is an integral part of the Terms and Conditions of Sales. (please refer to Terms and Condition of Sales web section)
This warranty shall exclude all other warranties and guarantees, expressed or implied other than mentioned above.

Warranty for Awning and Outdoor Motor:

Register Warrenty

1. This warranty certificate must be presented to our service personnel for verification each time when warranty service or claim is required.
When you request for service, kindly supply the following information:

  • Full Name and address
  • Invoice and Certificate Number
  • Telephone number and Description of symptom
  • Faulty product serial number

2. This warranty shall only be applicable for systems which are sold in the Singapore.  Warranty will be void if goods are brought out of Singapore.

3. This warranty shall immedaitely cease and become void if:

  • Unauthorized repair, tampering, alteration or modification is made to the product
  • Product’s serial number has been altered, removed or made illegal
  • Product is upgraded from its stated purpose as described in instruction manual, without prior written consent of Fabrik Etc Pte Ltd
  • Operation outside the product’s environment specification including life cycle

4. This warranty does not cover the following:

  • Fabrics
  • Damages resulting from the accidents, misuse, negligence, and improper installation or any manner oftamper, losses, damages, drop of product
  • Wear and tear such as corrossion and stains.
  • Usage of wrong electrical supply / voltage / wiring
  • Any manner contrary to the instruction contained in operationg instruction of the product
  • Product without our Brand Label
  • Improper setting of remote control bt user
  • Direct and / or Indirect, consequential loss or damage to user’sproperty howsoever caused by product (good condition or faulty motor)
  • Damage caused by act of nature (extreme weather, lightning, flood, fire, etc..)

5. Fabrik Etc Pte Ltd reserve the right to replace the product or its defective part with either new or refurbished spare part or product.

6. Fabrik Etc Pte Ltd will charge a test fee if the motor which a claim is made on was found on examination to comply with published specs.

7. Any replaced old parts are not returnable.

8. The warranty must not be defaced or altered in any way.  The warranty card is irreplaceable in the eveny of loss.

9. Somfy Motor is subject to 5 years warranty from date of issue with address indicated on the invoice.  Should any defects occur within the abovesaid period, Fabrik Etc shall subject to the terms herein, at its option either repair or replace any such defective parts free of costs without any other indemnity relating to the consequential damages.

  • Motor and its parts free of charge but
  • All transportations, delivery, handling, scaffolding and labor expenses are chargeable to customers

For Limited period, Somfy Awning Motor 1st year  - no transport and labor charge.

  • From 2nd to 5th year: All transportations, delivery, handling, scaffolding and labor expenses are chargeable to customers

10. Disclaimer:

  • Please note that the function of a retractctable awning is to provide shade against the sun.  When paired with a water resistant fabric, in adherence to our recommended awning gradient, under normal rainfall condition in Singapore, water cannot permeate through fabric.
  • But retractable awning are NOT wind –breakers and should be closed during strong wind condition.
  • It is a basic maintenance requirement, like any other possessions, the customer has the responsibilities to observe the original design usage and educate other users on correct usage to pervert against misuse.
  • Resistance to wind load/ speed at a max 32km per hour for projection of 5 metres or below.
  • Our Sales price does not include any Professional Engineering endorsements on steel structure and / or submission for approval from any Government or relevant authorities.  Also quantities and measurements are subjected to finalisation on site condition and we reserve the right to make variations to the fees charged above based on actual requirements.  (This is also part of our Terms and Conditions of Sales before we accept any Sales Order)

10. Operating hours / Charges :
Monday to Friday 10am to 5pm
Transport per trip = $80.00
Labour charges per item = $50 - $200 (depending on complexity and tediousness of work)
Scaffolding charges (supply and install) = $250 per trip
Overtime rate: Normally at 2 times.  However, as for public holiday and late night work at 3 times.

11. Warranty and Terms and Conditions of Sales:
All applicable Warranty is an integral part of the Terms and Conditions of Sales. (please refer to Terms and Condition of Sales web section)
This warranty shall exclude all other warranties and guarantees, expressed or implied other than mentioned above.

Please feel free to Contact Us for details at:

FABRIK ETC PTE LTD
1 JALAN ANAK BUKIT #02-14 / 14A
BUKIT TIMAH PLAZA
SINGAPORE 588996
TEL: (65) 64698635 FAX: (65) 64678190
Email: contact@curtain.com.sg

Your feedback is valuable to us

We would like your feedback so that we can improve and serve you better. Please answer the questions below accordingly.

ExcellentGoodAveragePoorNot sure
Appearance
Helpfulness & Alertness
Product Knowledge
ExcellentGoodAveragePoorNot sure
Courteousy
Attentiveness
Quality of workmanship
Tidiness of the work done
Image CAPTCHA
Enter the characters shown in the image.