Terms and Conditions

Sales Terms & Conditions

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1.              Sales & Purchase Agreement for Showroom Sales

The term “Fabrik Etc”, “Seller”, “we”, ‘”our” or “us” shall mean Fabrik Etc Pte Ltd and its affiliated companies while the term “Buyer” or ‘you” shall mean the person or a company's organization individual entering into the Quotation, Sales Order and Sales Invoice with Fabrik Etc Pte Ltd. 

Our Sales Terms and Conditions mentioned herein will automatically override any Buyer’s terms and conditions.  Any deviation must be written on Fabrik Etc’s sales document.

Fabrik Etc’s online purchases may have a separate agreement.

2.              Quotation

All goods stated in quotation are subject to availability when we process the Sales Order.  Seller may reserve its rights to substitute goods of equivalent designs, colours and values.

Quotation based on drawings, photographs, verbal and other similar ways are subject to final site measurement.

3.              Order Confirmation

Deposit 50% to process order and full payment upon delivery.  No credit terms and retention is allowed.

Order Confirmation by deposit, verbal and/or other ways of expression intentions by Buyer is deemed to have accepted Fabrik Etc’s Sales Terms and Condition.  No cancellation is allowed.  Goods once sold are not returnable.

4.              Changes after confirmation

Request for changes of quality or specifications for confirmed order are not allowed.  However, Seller may accept such request in writing and is subject to additional charges.

5.              Deposit

Deposit will be forfeited for order cancellation.  Fabrik Etc may, in its sole discretion and without liability, consider accepting order cancellation but Buyer must pay for administrative and labour charges and all already processed and fabricated materials at contract value.

6.              Payment

All Cheques are to be made payable to “Fabrik Etc Pte Ltd”.  No official receipt will be issued for cheque payments.  Endorsement by Fabrik Etc’s authorized person on sales documents may be considered as official receipt.

Bills not paid will carry an overdue interest of 1.5% per month and Fabrik Etc reserves all rights to the Title of goods until full payment is made.

7.              Submission Approval

Our quoted price does not include any submission for approval from any government or relevant authorities or any fees that may became payable to Professional endorsements in the cause of carrying out the job.

8.              Indemnity

As Fabrik Etc is only a supplier of the products mentioned in our quote and sales order and have no knowledge if Buyer has obtained the necessary approval to erect and install such products, a confirmation by Buyer to purchase and / or install these products would mean Buyer shall indemnify Fabrik Etc against all claims from whatsoever.

Upon Completion of delivery / installation of the products (as stated in the quote) the Buyer cannot claim that the products delivered / installed does not serve the purpose as long as it is supplied in accordance to the quote and sales order unless Buyer had prior to the purchase, given to Seller its intended purpose of purchase in writing and Seller have given in writing assuring it will serve that particular purpose.

9.              Concealed Items

Buyers ‘s responsibility for site to be good for installation and beforehand informs Seller of any concealed items such as pipes, wiring, etc.  Otherwise, Buyer may need to pay for all restoration works on damaged conceal items and reinforcement works.

10.           Handing Over

Any defect must be notified within 7 days of completion to carry out repair/ replacement or supply its equivalent and no other further liability whatsoever. Otherwise, Buyer is deemed to have ACCEPTED it in good order and condition.  Thereafter, our standard administrative and labour charges will apply.

11.           Exchange or refund

Non-exchangeable or non-refundable for goods ordered, installed or delivered

12.           Colour, Stretch, Shrinkage, Width variations

Colour may vary from different dye lots for all products and its accessories including fabrics, curtains, blinds, carpet, and wallcoverings.

Stretching and / or shrinkage may occur to all products including fabrics, curtains, carpet, blinds and wallcoverings.

Most roller fabric more than 2500mm width and 2500mm height may need to be welded.

13.           Scope of Works NOT covered

•                Any supply, erection, dismantling and certification of scaffolding and staging required executing the works.  It should to be provided by Buyer.

•                Provision of any steel frames, brackets, reinforcement to mounting surface etc. (to carry a load of approximate 5Kg/M2) for installation of curtains, blinds, shades, etc.  If required, this is deemed to be provided by Buyer

•                Necessary control wiring, surface electrical wiring or concealed electrical wiring and power (13amps) / isolator points (20amps) for motorized window curtains and blinds will be provided by Buyer

14.           Strength of Mounting Area

As a product specialist supplier, we can only provide a full warranty on our products and system.

But we are definitely not able to ascertain whether the area (either wall or floor) at which our mounting has to take place is structurally sound.  As such should we may be unable to install or fix any product due to weakness of the mounting surface that requires to be reinforced.  This reinforcement works should be chargeable to Buyer.

Additionally, if an installation has been successfully completed and later collapses due to the weakness in the mounting surface, and we are require to reinforce the area and re-install the product, separate charges will apply

15.           Safety

In compliance with the Workplace Safety and Health (WSH) Act, no job will be carried out should it poses danger to installer.

16.           Progress payment

Fabrik Etc reserves all rights to suspend delivery or installation work when payment is overdue. Buyer will be liable for all the cost of delay.

17.           Damaged goods

In the event of any damage arising from installation, Seller's responsibility shall be limited only to the replacement of that damaged goods or it’s equivalent.

18.           Additional charges

  • Carpet installation

Additional charges to do shifting & disposal of existing flooring, shifting of furniture, cleaning of site, floor levelling, alteration of door and/ or any floor surface protection unless otherwise specified.

  • Curtains and Blinds installation

Exclude cost to alter or reinforce ceiling to secure the tracks for installation.

Ceiling height exceeds 12 ft. is subject to extra charges.

  • Additional Packaging charges for Buyer to export the products

19.           Working Hours

Delivery and Installation

Monday to Saturday: 10am to 5pm

Overtime rate: Weekdays at normal rate at 2 times but for public holiday and late night work at 3 times.

20.           Wastage

Seller reserves the right to add cost of wastage in the final price but wastage materials may not be returned to Buyer.

21.           Warranty

All applicable Products Warranty is an integral part of the Terms and Conditions of Sales. (Please refer to Warranty web section)

Basically, warranty is one year for product mechanism and systems excluding fabrics unless otherwise stated in the Warranty web section

All warranty must be online registered within 14 days from date of delivery.

  • Warranty Not Covered

If full payment is not received, the warranty obligation on our part will not be applicable.

If the product has been used to perform functions other than it was designed to handle.

Damaged due to vandalism, accidents, normal wear and tear, abuse, misuse or alterations to product, negligence or Acts of God) including strong winds over 50 km/hr.)

22.           Storage charges

When products, goods and services is/ are ready for Delivery, it must be made within 2 weeks.

Otherwise storage charges at 2% per month on goods value will be charged to Buyers. 

Fabrik Etc reserves all rights to the goods and also to dispose of it thereafter.  Also the Seller will forfeit any Deposit.

23.           Force majeure

Fabrik Etc is not responsible for any uncontrollable and disrupt event (such as natural disaster) that causes non- fulfilment of any Sales and Purchase contract.

 

Warranty for Hunter Douglas Products:

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1. This warranty certificate must be presented to our service personnel for verification each time when warranty service or claim is required.
When you request for service, kindly supply the following information:

  • Full Name and address
  • Invoice and Certificate Number
  • Telephone number and Description of symptom
  • Faulty product serial number

2.This warranty shall only be applicable for systems which are sold in the Singapore.  Warranty will be void if goods are brought out of Singapore.

3.This warranty shall immedaitely cease and become void if:

  • Unauthorized repair, tampering, alteration or modification is made to the product
  • Product’s serial number has been altered, removed or made illegal
  • Product is upgraded from its stated purpose as described in instruction manual, without prior written consent of Fabrik Etc Pte Ltd
  • Operation outside the product’s environment specification including life cycle

4.This warranty does not cover the following:

  • Fabrics
  • Damages resulting from the accidents, misuse, negligence, and improper installation or any manner of tampering, losses, damages, drop of product, normal wear and tear.
  • Usage of wrong electrical supply / voltage / wiring
  • Any manner contrary to the instruction contained in operationg instruction of the product
  • Product without our Brand Label
  • Improper setting of remote control by user
  • Direct and / or Indirect, consequential loss or damage to user’s property howsoever caused by product (good condition or faulty motor)
  • Damage caused by act of nature (extreme weather, lightning, flood, fire, etc..)

5.Fabrik Etc Pte Ltd and Hunter Douglas Singapore Pte Ltd (HDSPL) reserve the right to replace the product or its defective part with either new or refurbished spare part or product.

6.Fabrik Etc Pte Ltd and (HDSPL) will charge a test fee if the motor which a claim is made on was found on examination to comply with published specs.

7.Any replaced old parts are not returnable.

8.The warranty must not be defaced or altered in any way.  The warranty card is irreplaceable in the eveny of loss.

9.Fabrik Etc Pte Ltd and (HDSPL), Window Fashions Division, hereby certify that all Hunter Douglas products of whatever design are free from any manufacturing defects and any other defects in materials and workmanship for a period of two (2) yerasfrom the date of delivery.  Should any defects occur within the abovesaid period, HDSPL shall subject to the terms herein, at its option either repair or replace any such defective parts of the Hunter Douglas products free of costs without any other indemnity relating to the consequential damages.

  • Products and its parts free of charge but
  • All transportations, delivery, handling, scaffolding and labor expenses are chargeable to customers

10. Operating hours / Charges :
Monday to Friday 10am to 5pm
Transport per trip = $80.00
Labour charges per item = $50 - $200 (depending on complexity and tediousness of work)
Scaffolding charges (supply and install) = $250 per trip
Overtime rate: Normally at 2 times.  However, as for public holiday and late night work at 3 times.

11.Warranty and Terms and Conditions of Sales:
All applicable Warranty is an integral part of the Terms and Conditions of Sales. (please refer to Terms and Condition of Sales web section)
This warranty shall exclude all other warranties and guarantees, expressed or implied other than mentioned above.

Warranty for Somfy Motor:

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1. This warranty certificate must be presented to our service personnel for verification each time when warranty service or claim is required.
When you request for service, kindly supply the following information:

  • Full Name and address
  • Invoice and Certificate Number
  • Telephone number and Description of symptom
  • Faulty product serial number

2. This warranty shall only be applicable for systems which are sold in the Singapore.  Warranty will be void if goods are brought out of Singapore.

3. This warranty shall immedaitely cease and become void if:

  • Unauthorized repair, tampering, alteration or modification is made to the product
  • Product’s serial number has been altered, removed or made illegal
  • Product is upgraded from its stated purpose as described in instruction manual, without prior written consent of Fabrik Etc Pte Ltd
  • Operation outside the product’s environment specification including life cycle

4. This warranty does not cover the following:

  • Fabrics
  • Damages resulting from the accidents, misuse, negligence, and improper installation or any manner oftamper, losses, damages, drop of product
  • Wear and tear such as corrossion and stains.
  • Usage of wrong electrical supply / voltage / wiring
  • Any manner contrary to the instruction contained in operationg instruction of the product
  • Product without our Brand Label
  • Improper setting of remote control bt user
  • Direct and / or Indirect, consequential loss or damage to user’sproperty howsoever caused by product (good condition or faulty motor)
  • Damage caused by act of nature (extreme weather, lightning, flood, fire, etc..)

5. Fabrik Etc Pte Ltd reserve the right to replace the product or its defective part with either new or refurbished spare part or product.

6. Fabrik Etc Pte Ltd will charge a test fee if the motor which a claim is made on was found on examination to comply with published specs.

7. Any replaced old parts are not returnable.

8. The warranty must not be defaced or altered in any way.  The warranty card is irreplaceable in the eveny of loss.

9. Somfy Motor is subject to 5 years warranty from date of issue with address indicated on the invoice.  Should any defects occur within the abovesaid period, Fabrik Etc shall subject to the terms herein, at its option either repair or replace any such defective parts free of costs without any other indemnity relating to the consequential damages.

  • Motor and its parts free of charge but
  • All transportations, delivery, handling, scaffolding and labor expenses are chargeable to customers

10. Operating hours / Charges :
Monday to Friday 10am to 5pm
Transport per trip = $80.00
Labour charges per item = $50 - $200 (depending on complexity and tediousness of work)
Scaffolding charges (supply and install) = $250 per trip
Overtime rate: Normally at 2 times.  However, as for public holiday and late night work at 3 times.

11. Warranty and Terms and Conditions of Sales:
All applicable Warranty is an integral part of the Terms and Conditions of Sales. (please refer to Terms and Condition of Sales web section)
This warranty shall exclude all other warranties and guarantees, expressed or implied other than mentioned above.

Warranty for i-One Motor:

Register Warrenty

1. This warranty certificate must be presented to our service personnel for verification each time when warranty service or claim is required.
When you request for service, kindly supply the following information:

  • Full Name and address
  • Invoice and Certificate Number
  • Telephone number and Description of symptom
  • Faulty product serial number

2. This warranty shall only be applicable for systems which are sold in the Singapore.  Warranty will be void if goods are brought out of Singapore.

3. This warranty shall immedaitely cease and become void if:

  • Unauthorized repair, tampering, alteration or modification is made to the product
  • Product’s serial number has been altered, removed or made illegal
  • Product is upgraded from its stated purpose as described in instruction manual, without prior written consent of Fabrik Etc Pte Ltd
  • Operation outside the product’s environment specification including life cycle

4. This warranty does not cover the following:

  • Fabrics
  • Damages resulting from the accidents, misuse, negligence, and improper installation or any manner oftamper, losses, damages, drop of product
  • Wear and tear such as corrossion and stains.
  • Usage of wrong electrical supply / voltage / wiring
  • Any manner contrary to the instruction contained in operationg instruction of the product
  • Product without our Brand Label
  • Improper setting of remote control bt user
  • Direct and / or Indirect, consequential loss or damage to user’sproperty howsoever caused by product (good condition or faulty motor)
  • Damage caused by act of nature (extreme weather, lightning, flood, fire, etc..)

5. Fabrik Etc Pte Ltd reserve the right to replace the product or its defective part with either new or refurbished spare part or product.

6. Fabrik Etc Pte Ltd will charge a test fee if the motor which a claim is made on was found on examination to comply with published specs.

7. Any replaced old parts are not returnable.

8. The warranty must not be defaced or altered in any way.  The warranty card is irreplaceable in the eveny of loss.

9. i-One Motor is subject to 7 years warranty from date of issue with address indicated on the invoice.  Should any defects occur within the abovesaid period, Fabrik Etc shall subject to the terms herein, at its option either repair or replace any such defective parts free of costs without any other indemnity relating to the consequential damages.

  • 1st year : On site and parts free of charge
  • 2nd to 5th year : parts at 50% discount
  • From 2nd to 7th year: All transportations, delivery, handling, scaffolding and labor expenses are chargeable to customers

10. Operating hours / Charges :
Monday to Friday 10am to 5pm
Transport per trip = $80.00
Labour charges per item = $50 - $200 (depending on complexity and tediousness of work)
Scaffolding charges (supply and install) = $250 per trip
Overtime rate: Normally at 2 times.  However, as for public holiday and late night work at 3 times.

11. Warranty and Terms and Conditions of Sales:
All applicable Warranty is an integral part of the Terms and Conditions of Sales. (please refer to Terms and Condition of Sales web section)
This warranty shall exclude all other warranties and guarantees, expressed or implied other than mentioned above.

Warranty for Awning and Outdoor Motor:

Register Warrenty

1. This warranty certificate must be presented to our service personnel for verification each time when warranty service or claim is required.
When you request for service, kindly supply the following information:

  • Full Name and address
  • Invoice and Certificate Number
  • Telephone number and Description of symptom
  • Faulty product serial number

2. This warranty shall only be applicable for systems which are sold in the Singapore.  Warranty will be void if goods are brought out of Singapore.

3. This warranty shall immedaitely cease and become void if:

  • Unauthorized repair, tampering, alteration or modification is made to the product
  • Product’s serial number has been altered, removed or made illegal
  • Product is upgraded from its stated purpose as described in instruction manual, without prior written consent of Fabrik Etc Pte Ltd
  • Operation outside the product’s environment specification including life cycle

4. This warranty does not cover the following:

  • Fabrics
  • Damages resulting from the accidents, misuse, negligence, and improper installation or any manner oftamper, losses, damages, drop of product
  • Wear and tear such as corrossion and stains.
  • Usage of wrong electrical supply / voltage / wiring
  • Any manner contrary to the instruction contained in operationg instruction of the product
  • Product without our Brand Label
  • Improper setting of remote control bt user
  • Direct and / or Indirect, consequential loss or damage to user’sproperty howsoever caused by product (good condition or faulty motor)
  • Damage caused by act of nature (extreme weather, lightning, flood, fire, etc..)

5. Fabrik Etc Pte Ltd reserve the right to replace the product or its defective part with either new or refurbished spare part or product.

6. Fabrik Etc Pte Ltd will charge a test fee if the motor which a claim is made on was found on examination to comply with published specs.

7. Any replaced old parts are not returnable.

8. The warranty must not be defaced or altered in any way.  The warranty card is irreplaceable in the eveny of loss.

9. Somfy Motor is subject to 5 years warranty from date of issue with address indicated on the invoice.  Should any defects occur within the abovesaid period, Fabrik Etc shall subject to the terms herein, at its option either repair or replace any such defective parts free of costs without any other indemnity relating to the consequential damages.

  • Motor and its parts free of charge but
  • All transportations, delivery, handling, scaffolding and labor expenses are chargeable to customers

For Limited period, Somfy Awning Motor 1st year  - no transport and labor charge.

  • From 2nd to 5th year: All transportations, delivery, handling, scaffolding and labor expenses are chargeable to customers

10. Disclaimer:

  • Please note that the function of a retractctable awning is to provide shade against the sun.  When paired with a water resistant fabric, in adherence to our recommended awning gradient, under normal rainfall condition in Singapore, water cannot permeate through fabric.
  • But retractable awning are NOT wind –breakers and should be closed during strong wind condition.
  • It is a basic maintenance requirement, like any other possessions, the customer has the responsibilities to observe the original design usage and educate other users on correct usage to pervert against misuse.
  • Resistance to wind load/ speed at a max 32km per hour for projection of 5 metres or below.
  • Our Sales price does not include any Professional Engineering endorsements on steel structure and / or submission for approval from any Government or relevant authorities.  Also quantities and measurements are subjected to finalisation on site condition and we reserve the right to make variations to the fees charged above based on actual requirements.  (This is also part of our Terms and Conditions of Sales before we accept any Sales Order)

10. Operating hours / Charges :
Monday to Friday 10am to 5pm
Transport per trip = $80.00
Labour charges per item = $50 - $200 (depending on complexity and tediousness of work)
Scaffolding charges (supply and install) = $250 per trip
Overtime rate: Normally at 2 times.  However, as for public holiday and late night work at 3 times.

11. Warranty and Terms and Conditions of Sales:
All applicable Warranty is an integral part of the Terms and Conditions of Sales. (please refer to Terms and Condition of Sales web section)
This warranty shall exclude all other warranties and guarantees, expressed or implied other than mentioned above.

Please feel free to Contact Us for details at:

FABRIK ETC PTE LTD
1 JALAN ANAK BUKIT #02-14 / 14A
BUKIT TIMAH PLAZA
SINGAPORE 588996
TEL: (65) 64698635 FAX: (65) 64678190
Email: contact@curtain.com.sg

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